These Terms and Conditions shall apply to AB Heribert Engelbert’s supply to a customer of any of the products listed on the website http://engelbertstockholm.com or http://engelbertstockholm.se. The customer should carefully read the Terms & Conditions of sale before ordering any of AB Heribert Engelbert’s products. By ordering any of AB Heribert Engelbert’s products the customers agrees to be bound to the Terms & Conditions of sale. Terms and Conditions of AB Heribert Engelbert’s are in compliance with Swedish law and any disputes fall under Swedish jurisdiction. To order from AB Heribert Engelbert’s webshop you must be minimum 18 years old.
We cannot guarantee that the website http://engelbertstockholm.com will be free from erros in speci-fications, prices, measurements or images. We cannot guarantee that all products that appear on the website are in stock. We will contact you by email as soon as we receive your order. Images presented on the website may not accurately reflect the product’s actual colour. Depending on the type pf gemstone, light conditions when photographed, setting on your computor colours may vary and appear diffrent in reality.
By clicking on to the buttom ’I accept’ at the end of the order process the customer accepts the Terms & Conditions of sale. If the customer refuses to accept them, he or she will not be able to order any prodcuts from AB Heribert Engelbert.
When we receive your order we will respond by sending you an order confirmation to the email address stated when registering your purchase. The confirmation is sent within 24 hours. If you have not received a confirmation within that time you are adviced to send and email to firstname.lastname@example.org
The prices are in SEK (Swedish Kronor), euro, GBP (Great British Pounds or USD (USdollars). Your order will be charged in the currency you have selected. AB Heribert Engelbert cannot be held liable to sudden changes in currency rates.
We accept payment by credit cards including VISA and Master Card. No extra charges will be added by paying with these credit cards. We can also send you an invoice of the amount. Due to the value of the product we will deliver the product only once payment is completed and is registered on a AB Heribert Engelbert’s bank account.
If completing a purchase with your credit card you will be authorized for the full amount of the order. To make your purchase as safe as possible, your credit card information is sent by a secure connection and your credit card details cannot be read by outsiders. We do not save any information concerning your credit card therefor you must always enter your credit card details for each visit to the webshop.
For shipping destinations within the EU, VAT is included. For countries outside of EU the price displayed is also included VAT and Engelbert will make sure the VAT and surcharges to import to your specific country is included in the final price. For more information concerning import to your country you are advised to contact our Customer Service
AB Heribert Engelbert’s will deliver your purchase free of charge to your address in Sweden using Swedish post service or other suitable delivery service. For international shipping Fed Ex or UPS may be used. Deliveries to EU are shipped as ’Delivery Duty Paid’, meaning that the VAT is included in the price.
Delivery times if the item is in stock:
Sweden: 5-7 business days, Europe & Worldwide: 5-15 business days
Delivery time if the item is not in stock:
Sweden 8-12 weeks. International: 8-12 weeks.
The customer has a right under the Distant Sales and Door-Door Sales Act to cancel the order within 14 days from the day that the customer received the product. (the Grace period). AB Heribert Engelbert’s will reimburse the total purchase amount. The customer is responsible for the return shipping. The goods must be returned in perfect condition, unused and not damaged. Any labels, box and pouch must be returned with the product. If the product is lost in return transit it will not be compensated for.
If the customer wishes to exchange a product this can be done within 14 days from delivery. Please contact us before returning the product so we can guarantee the product is in stock. Return shipping is at the cost of the customer.
Product are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 4 months of purchase. This does not include damage from normal use over time. If you consider your product faulty you must contact us with documentation before sending the product so that we can approve the complaint. If the complaint is approved, AB Heribert Engelbert has primarly the right to offer repair of exchange of the product (if it can be made within reasonable time and without additional costs for the customer.)
If the product cannot be repaired we will send you, free of charge, a similar non-faulty product. This will be carried out immediately once we have received the faulty product. If the faulty product is not in stock AB Heribert Engelbert’s has the right to offer a similar product or within 8-12 weeks deliver a non-faulty product. Items lost in return transit will not be compensated for. AB Heribert Engelbert’s will not reimburse a faulty product, if received damaged, after the 14 day period after delivery.
AB Heribert Engelbert’s not be liable for failure to deliver or to perform its obligations where such failure is as a result of Acts of Nature (fire, flood, storm or other natural disaster ), act of foreign enemies, blockage, strike, lockout or failure of electricity, telephone or internet services. In order to claim Force Majeure as an excuse to failure, AB Heribert Engelbert’s shall prove that reasonable steps were taken to minimize delay or damages caused by foreseeable events.
AB Heribert Engelbert is committed to ensuring that your privacy is protected. When a customer register to use our website we need to know the customers name, postal address and email address. Such information about the customer is private and confidential. AB Heribert Engelbert’s will not disclose this information to any unauthorized person. AB Heribert Engelbert will handle this information with care and in accordance with the Swedish Personal Data Act (1998:204)and other applicable laws.
To process an order we need credit card number and expiry date, plus any sucurity deatails that the credit card processor may require. This information is sent by a secure connection and AB Heribert Engelbert do not save any given credit card information. As a customer you warrant that the personal information which you are required to provide when you register with us is true and accurate. We protect confidential data using encryption vis SSL.
AB Heribert Engelbert
Box 3617, 103 59 Stockholm, Sweden
Tel: +46 (0)8 84 09 55